Shipping

U.S. Domestic Shipping

Orders may be fulfilled directly by Rise LA or by one of our fulfillment partners, depending on the item(s) purchased.

Please allow approximately 5–7 business days for order processing and fulfillment unless otherwise noted on the product page. Some made-to-order or partner-fulfilled items may require additional production time before shipment.

Once your order ships, you will receive tracking information by email.

Orders containing multiple items may be fulfilled from different locations and may arrive in separate packages at different times. You will receive tracking information for each shipment as it becomes available.

Processing and shipping times may increase during collection launches, holidays, promotional periods, and other peak seasons.

Please review your shipping information carefully before completing checkout. Once an order has entered processing or fulfillment, we may not be able to change the shipping address or selected shipping method.

International Shipping

International shipping rates and available shipping methods vary based on destination, package weight, products ordered, and fulfillment location. Available rates will be calculated at checkout.

International delivery times may vary due to carrier delays, customs processing, local regulations, or other circumstances outside of our control.

Orders containing multiple items may arrive in separate shipments.

Returns & Exchanges

We want you to be happy with your Rise LA purchase.

To be eligible for a return or exchange, merchandise must be returned in new, unworn, unwashed, and unaltered condition, with original tags attached and, when applicable, in its original packaging. Items must be free from odors, fragrances, stains, damage, or other signs of wear.

Items that do not meet these requirements may not be accepted and may be returned to the customer at the customer's expense. Rise LA reserves the right to determine whether returned merchandise meets the conditions required for return or exchange.

To start a return, contact us at info@riselaclo.com. Once your return is approved, we’ll provide instructions for where and how to send your item based on its fulfillment location.

Because our products may be fulfilled from different locations, the appropriate return instructions and return address may vary by item.

Do not return partner-fulfilled merchandise directly to the address shown on the original shipping package unless instructed to do so by Rise LA.

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

For damaged, defective, or incorrect items, please contact us as soon as possible after delivery and include your order number along with photos of the issue.